Friday, June 29, 2018

Twitter's New Ads Transparency Center Reveals Who Buys Ads on Its Platform

With the midterm elections coming up, Twitter users will have to brace themselves for a barrage of ads. But this time around, they'll also be getting information on who paid for those ads and why they received said advertisement.

Twitter recently announced that it's making more critical information accessible in its Ads Transparency Center. Users now have a dashboard where they can check up on an advertiser on Twitter and see the ads that they ran on the social media platform that week.

Additional information will also be provided for political ads that are linked to specific politicians and campaigns in federal elections. The Ads Transparency Center will make critical details open to the public, like how much advertisers have paid or spent and the factors used to target particular users. Twitter will also be marking those ads with a badge to indicate that it's a political advertisement.

According to Bruce Falck, Twitter's Revenue Product general manager, the badge and extra information will “allow users to easily identify political campaign ads, know who paid for them, and whether it was authorized by a candidate.”

The news about the Ads Transparency Center came on the heels of American lawmakers questioning social media platforms like Facebook, Google, and Twitter about political messaging during the last presidential election.

Lawmakers have previously asked these companies what they were doing to ensure that political ads running on their platforms were legal and followed campaign laws on finance. This is crucial, especially in the wake of intelligence agency findings that the Russian government may have instigated an online campaign of division and misinformation.

Facebook, Google, and Twitter have already committed to doing more to classify political ads and inform users on who bought them. Facebook rolled out a searchable political ads archive on its platform as well as on Instagram in May. Meanwhile, Google announced it would soon release a report regarding political ad spending on its services.

[Featured image via Pixabay]

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5 Ways to Instantly Improve Your Sales Prospecting Results

Prospecting is difficult. There’s no denying it. In fact, one study revealed that 40% of salespeople said prospecting is the most challenging part of the sales process.

Why is it so hard?

There are a lot of reasons. It’s hard to capture buyer attention and to stimulate interest and desire. It’s difficult to persuade buyers into action. Many sellers don’t have the right mindset around prospecting.

If you’re looking to step up your game and achieve greater prospecting success, here are five ways to instantly improve your results.

1. Lead with Content that Captures Buyer Attention

In order to break through and secure meetings with buyers, you have to find a way to capture their attention. Buyers are sold to all day. That’s why it’s even more important that you do your homework and provide buyers with useful content that impacts their business. If you can do this, you have the best shot at buyers accepting a meeting with you.

In the latest Top Performance in Sales Prospecting research report, 488 B2B buyers revealed the top five offers that are most likely to sway them to accept a meeting or connect with you.

Those include:

  1. Primary research data relevant to the buyer’s business
  2. Content 100% customized to the buyer’s specific situation
  3. Descriptions of the provider’s capabilities
  4. Insight into the use of products or services to solve business problems
  5. Best practice methodology based on the provider’s area of expertise

Of the buyers studied, they shared that only 42% of sales meetings are valuable to them. Buyers want value in their meetings, but most sellers aren’t delivering it. They want your insights and expertise. At the same time, they want to hear about your products and services and how you can help them reach their goals. If you want that meeting, bring your content “A” game.

2. Leave Bulk Emails Behind and Send Customized Messages

80% of buyers say they prefer to be contacted by sellers via email. While email is the No. 1 way buyers prefer to be contacted, sellers must be careful about how they use email to communicate. If buyers prefer email, then you can get away with sending mass emails, right?

Wrong.

Only 5% of sellers say sending bulk email is effective. Buyers don’t want stock emails. Instead, they want tailored, 1-to-1 emails that pertain to their company and industry. Take the time to create high-quality, customized emails and send them individually. This should significantly improve the chances of your emails not only being read but also responded to.

3. Cold Calling Lives and the Phone Still Matters

The notion that cold calling is dead isn’t anything new. There’ve been numerous articles claiming that it’s history. Some sellers simply despise cold calling and hopped on this bandwagon. Unfortunately for those sellers, or fortunately for their competitors, they’re missing out on sales opportunities.

Of the 15 outreach methods studied in terms of effectiveness in prospecting, three of the top five involved the telephone:

  • Making phone calls to existing customers
  • Making phone calls to prior customers
  • Making phone calls to new contacts (i.e. cold calling)

Whether it’s cold calling or warm calling, the phone is very much alive and a crucial part of the prospecting process. In fact, 69% of buyers say they have accepted a phone call from a new provider in the last 12 months. Given that it takes on average eight touches to generate a meeting or conversation with a targeted buyer, one or several of these touches should be made via the phone.

4. Convert Cold Meetings Into Sales with Value

It typically takes a lot of work to land that first conversation. Once you do, your next big challenge is to win the sale. Buyers make purchases for different reasons. However, we found that there are four key factors that influence if a buyer purchases from you.

  1. Provider focuses on the value they could deliver to buyers
  2. Provider collaborates with buyers
  3. Provider educates buyers with new ideas and perspectives
  4. Provider offers valuable insight related to the buyer’s industry or market

If you want to convert more meetings into actual sales, sell the way buyers want you to. Given that buyers report that 58% of their sales meetings are not valuable, there’s a huge opportunity to improve here.

5. Make a Great First Impression on LinkedIn

One of the most surprising results was the sheer number of buyers using LinkedIn. Consider this: 82% of buyers look up providers on LinkedIn before replying to their outreach efforts.

That’s the vast majority of buyers.

A response from a buyer likely hinges on your LinkedIn profile. Put your best foot forward and make a good first impression with these tips for optimizing your profile.

Prospecting doesn’t have to be the most challenging part of your job. You can overcome this hurdle, but it’s going to take the right mindset and you’ll likely have to tweak how you’re currently doing it.

Before you make your next outreach, find content that’s going to resonate and make the buyer want to meet you, customize your messages so the buyer knows they’re not just another one of the 200 emails you blasted out, don’t be afraid to pick up the phone, focus on the value you have to offer, and make sure your LinkedIn profile is all-star status. Following these tips will pay off in the end.

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Thursday, June 28, 2018

Google Rebrands AdWords, Introduces 'Smart Campaigns' for Small Businesses

Google has revamped how its ad services and products are organized and sold in a bid to make its advertising system easier for brands to understand.

After two decades, Google is retiring AdWords and DoubleClick names and rebranding them instead. They are also being reorganized in order to better showcase their capabilities and growth trajectory. DoubleClick products and the Google Analytics 360 Suite will now fall under the umbrella of Google Marketing Platform. DoubleClick Ad Exchange and DoubleClick for Publishers will be integrated into the Google Ad Manager while AdWords will now be called Google Ads.

The newly introduced Google Marketing Platform is designed to assist clients in planning, buying, measuring and optimizing their digital media and customer experience. The decision to merge the DoubleClick and Analytics 360 Suite brands was the result of marketer feedback regarding the advantages of using analytics and ads technology to create improved customer understanding and bigger business results.

Meanwhile, Google Ads will represent the extent of the company's advertising capacity across its numerous properties, like Google Maps, Google Play, and YouTube. Google Ads will also roll out a new type of ad strategy called Smart Campaigns. This feature will be utilizing machine learning technology and focuses on small businesses. It will be the default experience of start-up companies.

As for the Google Ad Manager, the unified programmatic system is developed to help partners to generate higher revenue in a more efficient manner.

The three new brands are being hailed as a way to help all advertisers and publishers pick the right solutions for their business, regardless of the size. It also aims to make it easier for companies to provide consumers with trustworthy ads and an improved experience regardless of the channels and devices used.

The restructuring of its ads business was announced on Tuesday by Sridhar Ramaswamy, the SVP of Ads at Google. According to Ramaswamy, the company's extensive ad offerings is challenging for advertisers, ad agencies, and publishers to navigate. He also mentioned that while advertising opportunities have never been greater, it has also become more complicated.

“It is harder for advertisers, publishers, and agencies that help them choose the right products for their business and know how to use them,” Ramaswamy said.

Despite the changes, brands have nothing to worry about as Ramaswamy emphasized that Google's “underlying products aren't changing.” But while the rebranding is basically just a name change, there will be small changes in some ad interfaces that will streamline the different services that the company's advertising and marketing products offer.

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Google Calendar's New 'Out of Office' Mode Helps Improve Your Work-Life Balance

Google has finally taken steps to make their Calendar more flexible. The company has rolled out two new features that will allow users to customize their schedules on a daily basis and mark events as “out of office.”

Our lives do not run on a fixed schedule, so it only makes sense that Google Calendar should also allow for some flexibility. Let's say you prefer to have a late start on Mondays and will just make up for it by working longer the following day. A new set of controls in Calendar will make it easier for you to adjust your availability and limitations on a daily basis.

This means you can adjust it so that your work hours on Mondays can start at 10 am while you can extend your Tuesday schedule until 8 pm. When someone sends an invitation to a meeting and it falls beyond your work schedule, they will receive a notification stating that you might decline.

At the moment, Google users can set up only a single default working schedule from Monday to Friday. But with this new tool, you can be as specific as possible.

Another new feature headed to Google Calendar is the “out-of-office” mode. It also works in a similar manner, but instead of blocking off their schedule with a random event, users can set it up as an “out-of-office” entry. So people who invite you to an event during this scheduled timeout duration will automatically receive a message declining the invitation. The message can also be personalized as you see fit.

The updates are Google's way of assisting its users to have a healthier “digital well-being.” After all, something as simple as setting up flexible work hours or scheduling time to be out of the office can have a big impact on your work-life balance.

The new features are expected to be available on all G Suite editions in the next few days.

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The Evolution of Graphic Design

Graphic design has a rich and varied history. The word “graphic design” didn’t appear on the scene until 1922, when William Dwiggins created the word to describe the art of designing with graphics. In the earliest days of graphic design, professionals drew by hand. However, in the last 60 years graphic design has forged ahead, advancing rapidly since the addition of today’s digital art tools.

Earliest Graphic Design

Even though the term wasn’t yet coined, some of the earliest designs included typography for books and newspapers. One could also argue drawings on cave walls represent a form of ancient graphics.

Fast forward to the 1900s when posters became a form of expression. During the 1940s, graphic design appeared in propaganda posters of the era, such as the “We Can Do It” poster with Rosie the Riveter. Slogans were short, to the point, and added to a graphic that set the tone.

As technology began to change and become available to more people, the entire industry that would become known as graphic design began to emerge.

The 1960s

At one time, only wealthy people had televisions in their homes, but by the 1960s and into the 1970s, TVs became as commonplace as radios. The face of design changed because of the influence of television advertising.

The political protests of the time also inspired the re-emergence of poster art. This time the art focused on civil rights and the Vietnam War. Everyday Americans began to use flyers with these designs to get their messages out.

MIA SCLC Graphic Design Example 1960s

Although computer-generated graphics were not as readily available as they would be in the future, the influence of a balance between positive and negative space can be seen in this 1965 flyer created by the Montgomery Improvement Association about the Selma to Montgomery march.

The 1970s

In the 1970s, influences from other cultures began to filter into designs all over the world. Japan recovered from WWII and quickly became a major player in the industry. As the rest of the world influenced Japan, Japan also changed the rest of the world.

Some of the elements from Japanese art that became more common were things such as symmetry, colors that meshed well together and icons in the center of the design. Although psychedelic designs continued into the 70s, designs also began to include people touting various products and the use of icons.

Ray Charles Example Ad 1970s

One example of the use of famous faces to advertise a product appears in the 1977 Craig Stereo ad above, which uses an image of the iconic musician to promote the stereo. Note that the tagline is short, but the image of Charles is large. Then, more details are added below the main ad.

The 1980s

The 80s were all about bold, bright colors that grabbed people’s attention. Personal computers became affordable for everyone, putting design tools into the hands of all. In 1985, Microsoft introduced Windows, which meant people no longer had to learn MS-DOS to operate a computer. You just clicked on a few buttons and it was easy to design anything.

The decade was also known for its big, blocky text. Imagine cartoon text reminiscent of graffiti art and you’ll get a feel for some of the typography of the decade. In 1984, Apple released MacPaint for Macintosh computers, allowing designers to use computer graphics in an effortless way, such as with a mouse or graphics tablet. Postscript language allowed designers to place type and graphics on the same page and send it to print, rather than using a drafting table to assemble designs.

License to Drive 1980s example

The 1988 movie poster above for License to Drive is neon noir style. The style includes fonts with partial script in a bright, neon color and dark backgrounds that allow the neon colors to pop. The designs also frequently included elements such as palm trees, sports cars, and sunsets.

The 1990s

In 1990, Photoshop 1.0 arrived on the scene. Back then, you could only use Photoshop with Macintosh computers. The birth of this new tool again changed designers’ ability to experiment with new techniques, including overlapping text, faded elements, and digital overlays.

Grunge was also born in the ’90s, which showed up in movie poster designs, book covers, and album covers with dark looking images and simple color palettes, such as white on black, perhaps with a pop of red. A few grunge typefaces even came about—gritty and raw-looking text.

Fight Club 1990s Example

The movie poster for Fight Club uses grunge typography that makes one think of street art. Note how the background of the poster is dark and grainy, while the text is bright but raw. This combination creates the overall grunge effect from the decade.

The 2000s

The 2000s began an entirely new frontier for graphic designers. In addition to tools becoming even more powerful, people were suddenly designing on portable devices, such as smartphones. On top of that, designers began to realize the importance of designing in a way that looked good across all device types.

Movement became more of a focus, with designers looking for ways to make even static logos look like they’re in motion.

AT&T 2000s Example

One example of a logo that appears to almost be in motion is the AT&T logo of a globe. Because of the mix of blue and white along with the angles of the logo, one can imagine that the image is spinning slowly just as the earth does. They debuted the logo in 2005.

Recent Changes

There isn’t one method that dominates graphic design today, but a mix of design techniques and styles. Trends emerge from year to year—and sometimes month to month. In 2017, the use of cutout text that meshed with strong images allowed designers to create unique looks for websites and logos.

Other trends included flat icons and the addition of videos across marketing channels. Websites need to be mobile responsive more than ever before, so simplicity is the order of the day, along with speeding up overall rendering. Print advertising meshes with mobile devices, bringing a new experience to users that is more immersive.

Evolution of Graphic Design

Where graphic design will go in the future is anyone’s guess, but the user experience is sure to remain at the forefront. Designs will become more personalized and more interactive over time. One example of this type of technology and personalization appears at Walt Disney World in Orlando. As riders stroll past digital posters, a sensor picks up the signal from a magic pass armband, and the guest’s name comes up on the poster, welcoming them.

Regardless of where design goes next, expect to see increasingly more personalized designs that enhance user experience in your daily life.

Are there any graphic design trends you hope will come back around? Tell me about them in the comments.

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Wednesday, June 27, 2018

Shopify's 'Ping' App Streamlines Customer Conversations for Merchants

As an entrepreneur, time is your most valuable resource, especially when you're in a highly competitive market. Shopify is now helping businesses maximize their time with a new app that manages customer conversations across multiple messaging platforms.

The company recently rolled out 'Ping,' for iOS devices. The standalone app can streamline customer interactions from SMS, Facebook Messenger, or a company website.

Shopify is putting more focus on mobile solutions for businesses as half of its estimated 600,000 retailers are already using its mobile application. Most of these merchants currently use the shopping platform to process their business needs and handle their payment system.

Communicating with Ping

The Ping app will enable retailers to communicate directly with clients and respond quickly to their requests. All conversations a company has with their clients on any messaging app can be accessed using Ping.

The fast response time is a great way to assist companies in delivering excellent customer service and building better relationships with clients.

Shopify explained in its blog that the company developed Ping as another means for online merchants to run their company. With the app, retailers “can spend less time shuffling between separate tools” and spend more time on essential things like serving clients and expanding their business.

What Can Kit Do

Ping comes with a built-in virtual assistant dubbed Kit. This little helper can help you conceptualize, develop, launch, and manage your marketing plans. Shopify explained that Kit is designed to run your Instagram and Facebook ads, manage your email marketing campaign, retarget clients, and more depending on the information collected from customer messages.

Kit can also implement complicated workflows, like touching up product images and searching for new products to expand your inventory.

The marketing bot was purchased by Shopify in 2016 and an upgraded Kit Skills API is slated to be released later this year. Some improvements expected to be introduced is a natural language processing system that will provide business owners with more insights and the capacity to represent their company in a chat environment. The built-in assistant will be able to respond to frequently asked questions and shipping inquiries. Of course, there will still be instances when human intervention is needed, like when dealing with a large order from a client.

The Ping app and Kit will also be able to do other AI processes like flag conversations that could lead to big deals or alert the owner of a customer complaint regarding an order.

Retailers big and small can now download Ping for free on iOS. However, it's not clear just when the app will become available to Android users.

[Featured image via Shopify]

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Why Decision Trees Are Terrible for Omni-Channel Marketing

If you’re in B2C marketing—especially email marketing—you’ve likely seen an incredibly complex decision tree at some point.

Decision trees are often the web of interconnected steps that define how buyers receive email marketing messages. If this, then that. If this other option, then that other option. The more complex the decision tree—the thinking goes—the more “personalized” your marketing strategy.

But personalized customer experiences need to be led by data, and many marketers struggle to create truly personalized campaigns because of siloed customer data. In fact, 31% of senior leaders believe integrating customer data is the greatest challenge their company faces.

Decision trees and flow charts may seem like a way around this challenge, but they can quickly become overwhelming and confusing. Most decision trees are built on assumptions and gut feelings rather than data. And because they’re nearly impossible to measure, optimization is a significant challenge.

Even worse, these legacy workflow diagrams are almost impossible to integrate into a full omni-channel marketing strategy. A shocking 86% of ecommerce marketers still have not implemented a full omni-channel marketing strategy because of the same inability to access and utilize customer data effectively.

Put simply, decision trees make it difficult to effectively measure and optimize B2C marketing.

In this blog, I’ll cover four reasons you should ditch the decision tree and improve your chances of truly connecting with customers—no branches required.

Out-of-Control Complexity

Every marketer remembers their first decision tree. You probably initially created it as a simple flowchart with a few branches you could easily use and decipher. But then, as you considered each option and all the different outcomes, the flowchart slowly became bigger, more complex, and unwieldy.

For example, here’s the logic you might think through as you create a decision tree for your buyers: 

  • If a buyer doesn’t open an email in 3 days <then> send them an email on a different topic entirely.
  • If they opened the email but didn’t click <then> send them an email with a different CTA.
  • If they respond to that message <then> you add them to a re-engaged customer flow that lasts for one month.
  • …and so on.

It takes a lot of time and effort to determine this myriad of outcomes and decide where and when to split up your audience based on their behaviors, demographic information, and more. Some of those decisions may be based on logic, but others may be based on an idea you think may work.

And as your decision tree grows in complexity, it becomes increasingly difficult for other people on your team to understand it. Since only you really get the logic behind it, it’s complicated to help others wade through the many branches and explain why you chose that path. The general rule is that the more decisions you include in a tree, the more difficult it is to understand and the more your own biases and personal preferences can slowly creep in.

Lack of Cross-Channel Visibility

Not only can decision trees be tough to manage, they’re also incredibly limited. Every B2C marketer realizes that email alone is not enough to engage buyers and drive sales. You have to be where your buyers are—including social media, Google search, and more. If you want to implement a true omni-channel marketing strategy, you need to manage campaigns across channels so you can deliver a seamless experience with consistent messaging.

Unfortunately, decision trees rarely provide the necessary visibility for omni-channel. With decision trees, you’re often restricted to email alone or forced to create entirely separate paths for individual channels. While your email campaigns may be doing well, they might perform even better if you swapped out a transactional email for a push notification or a message on Facebook messenger instead. But if you’re relying on a decision tree, you’ll probably never be able to test that hypothesis. Without cross-channel visibility, decision trees can’t help you experiment and optimize campaigns.

Less Accurate Analytics

Experimentation and testing is also a huge part of B2C marketing and a huge miss for decision trees. You need a sizable dataset to be able to accurately come to conclusions and make decisions. However, the more branches you add, the fewer people there are in each branch, and the less data you have to analyze. You’ll eventually reach the point where the data set is too small to reach any reliable conclusions.

And because you can’t easily create campaigns across channels, you also can’t quickly measure and A/B test those campaigns either. As a marketer, you want to make informed decisions about which channels are performing well, which campaigns you should focus on and which need a change of strategy.

For example, you can’t understand: 

  • The conversion rate of that push notification message;
  • The open rate of the latest email campaign; or
  • How that conversion rate changes if you swap the order of the two steps.

With a decision tree, you have no way to measure a campaign like this because it includes two different marketing channels and requires a large data set.

Omni-Channel Campaign Management Eliminates Decision Tree Complexity

Instead of building and managing campaigns in a decision tree, marketers should rely more heavily on segmentation, dynamic content, and machine learning to simplify the campaign flow and more easily measure its impact. Instead of complicated branches for each individual marketing channel, marketers should focus on coordinating cross-channel touchpoints in one simple “trunk” campaign. And performance metrics should be visible in the same UI where marketers create campaigns—instead of many separate branches.

For example, a marketer should be able to create a single campaign flow that includes:

  • An initial email
  • A related push notification
  • A similar paid Instagram ad
  • A final email message

And instead of having a separate “branch” for each new decision, the work of personalization is handled by machine learning, dynamic content, and dynamic segmentation. This makes your life as a marketer far easier and simplifies how you measure marketing results. By streamlining multiple touchpoints in a single UI, you can focus on more strategic decisions about the campaign flow and leave the optimization of smaller, more tactical choices to automation.

Decision trees may have been a fact of life for marketers for years, but they haven’t adapted to the challenges and opportunities B2C marketers face today. By keeping it simple with an omni-channel campaign management approach, you can leverage customer data to create personalized campaigns that can be managed and measured across a variety of channels.

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Tuesday, June 26, 2018

12 Google Search Operators to Improve Your Competitive Advantage

53% of marketers say they have “too much to do with too little time.” Marketers have to plan campaigns that knock competitors out of the park, create content that both readers and search engines love, and hit very specific ROIs. Google search operators help to ease the tension.

Google search operators are special characters/commands that help to elevate your search capabilities beyond that of a regular search. Sometimes these are also called “advanced operators” and are useful for a myriad of tasks included SEO audits and content research. They are productivity boosters that make marketing easier for marketers. More importantly, they can give you a look into what your competitors are doing to help you come up with better ideas.

In this blog, I’ll show you 12 Google advanced search operators to outplay your competition.

1. See Where Competitors Have Been Featured

Most marketers have one thing in common: They all want to get featured on high-traffic sites. By using Google search operators, you can find more competitor content.

Here are three main reasons why: 

  • You will discover more sites that accept guest posts in your industry.
  • You will save time you might have wasted looking for sites that will accept the topics you write about.
  • You will locate the sites linking to your competitors that makes them rank well on Google.

So how do you find these sites using search operators? The exact match and minus sign operators come in handy here. Search “‘name of my competitor’ is” -mycompetitorswebsite.com and Google will show where your competitors have author bios apart from the ones on their website.

Take “Julia McCoy is” -expresswriters.com:

Julia McCoy example

The results contain many of the sites Julia has been mentioned on that aren’t expresswriters.com, from Magnificent Marketing to Canva, SiteProNews, HuffPost and more.

Jason Quey, co-founder of GrowthRamp.io, shared another tactic for using operators to find guest post opportunities:
“Here’s a tip my intern shared with me. If you use a blog to generate leads, try looking up where the content marketer of the competing blog has written to find guest post opportunities. You can do this by looking up “FNAME LNAME” AND “author”; such as “Jason Quey” AND “author.” Now you have a list of target sites to go after.

That is, “Jason Quey” AND “author”: 

Jason Quey Example

Also, if the competitor has more than one website or is featured on a site you’re not interested in, you can exclude those websites from your results as well using the “-” operator.

Here is an example. Add the other sites to your query including a minus sign in front of it. Like, “Julia Mccoy is” -expresswriters -amazon.com -anyotherirrelevantsite.com:

 Julie McCoy Example 2

You’ll notice the Amazon result is no longer in the picture.

Now you have just the results you need—where Julia McCoy has been published.

Next, you can open each of those links to see the quality of content required to get published on those sites.

2. Use “Site:” to Get Better Writers

As companies keep reporting success with their content marketing efforts, writers are becoming more and more critical. 53% of B2B marketers say their content marketing approach has been moderately successful. In the same report, 21% described theirs as minimally successful; 20% say theirs has been very successful, and 4% of B2B marketers say theirs has been extremely successful. Only 2% of B2B marketers say their content marketing has not been successful at all.

In total, 98% of respondents say their content marketing efforts have been successful to some degree.

B2B Content Marketing Success Marketing Profs

With the amount of relevance that content marketing has gained, you need good writers. And search operator commands can help you find them. A simple technique is to do a site search on an industry publication for the specific topic you need a writer for and then check out who the writers are at that site.

This way, you can outsmart your competition by hiring the best writers in your space. If I’m starting a blog about red wine and need a writer for it, I can go find one who writes for a health publication—since health is a close industry to my wine business.

I can do a site search for “red wine” on a health publication like health.harvard.edu:

Red Wine Harvard Example

Let’s say I click through the first result there: Is red wine really good for your heart?

I find that the writer of the post is Julie Corliss. Naturally, the next thing to do is to find out who she is, right? So, I search her name on Google, and here’s what I find:

Julie Corliss Example

I discover that she’s a medical writer. Her LinkedIn profile even says she’s a freelance medical writer. Voila, I’ve found what I’m looking for! She has written about red wine for a huge publication in the health industry. That reasonably validates her experience with my topic.

But it may not be this simple all the time. The writer could have been anyone else but a freelance writer. Julie, in my example, could have been a medical practitioner who only likes to share her expertise in health publications but has no interest in freelance writing.

In that case, I would have to look at other results in the ‘site:health.harvard.edu “red wine”’results page. And I did but didn’t find any other writer. What to do next? I’ll do a site search on another health publication and keep trying until I find an expert writer.

Should it be this stressful to find a writer? Well, if the average reader spends 37 seconds reading an article or blog post, you need great writers who can really keep prospects engaged with your content.

Distribution vs Time Engaged Example

And so, if writers are this crucial to any content marketing success, you want to do everything possible to find great ones. To find great writers that can outsmart your competition, your industry’s biggest publications are a great place to begin looking.

If you find any writer on these publications or blogs, it’s because they’re good writers. Substandard writers are unlikely to have their material selected for those publications.

3. Where Are Your Content Gaps? Use “Site:”, “-”, and “Intitle:”

What might you be missing when it comes to what your competitors are covering? For example, let’s say your competitor is Buzzsumo.com.

You know they write a lot about content marketing, but you want to see other topics they write about without having to go digging through their site—which is going to be a whole lot of work. A combination of the site (site:), minus (-), and intitle (intitle:) operators can help you out here.

Search site:buzzsumo.com -intitle:content marketing and you’ll see all other topics that buzzsumo.com write about apart from content marketing.

Buzzsumo content marketing

You will find social media marketing, social media marketing world, email marketing, influencer marketing, and every other topic on the site, except content marketing. This way, you’re seeing all the other topics your competitor is writing about that are different from the ones you’re familiar with.

4. Find Your Competitor’s Best Content—Using “Site:”, “”, and “Intitle:”

Let’s say you have a competitor that creates a lot of great content. You admire their style and your target audience seems to like and share their content a lot. They probably even outrank you for many of the keywords you’re both competing for.

When you want to create content on a specific topic, you may want to see what that competitor has written already on that topic. Three search command operators are useful here: the site, intitle, and exact match operators.

Let’s say contentmarketinginstitute.com is the competitor in question, and you want to see what they’ve published on the keyword infographics. You’ll need to search site:contentmarketinginstitute.com intitle:”infographics”

Infographic Content Marketing Institute Example

This way, you’re telling Google to find all the posts on the site that exactly have infographics in their title.

And more importantly, since Google always puts their best content first, with this search, you’ll find the best posts Content Marketing Institute has written on infographics and the different angles they’ve written each of them from.

5. Use “Filetype:” to Find Specific File Types Your Competitors Publish

Maybe you’re building a new content marketing strategy, and you plan to write a few ebooks. But you’re not sure which topics are worth gating and which ones should be free for all.

Gating your ebook will drive leads into your funnel. Leaving it ungated might not drive as many leads, but can drive more search traffic and shares. But you need to get it right. Not all topics are worth gating. And some are so worth gating you’d miss out on generating leads if you don’t gate them.

A smart solution is to see how a successful competitor handles this situation. What are the ebook (PDF) topics that they’ve gated and which ones have they left free?

Two search operators will be useful here: site:and filetype:operators.

site:kissmetrics.com filetype:pdf

Kissmetrics.com Filetype Example

You can see the topics they’ve put in ungated PDFs. Your most successful competitors have some of the best marketers on their team, so if those marketers decide to ungate specific topics, you may want to do the same.

Often, these marketers run rigorous tests to find out what interests their readers. So, imitating them in this area will no doubt prove to be a smart move.

6. Use “+” to Find What Competitors Have Written Simultaneously on Two Topics

People search multiple keywords simultaneously sometimes to find comparisons or see how two or more things work together. Your competitors might have created content on those keywords.

They’re probably even ranking for them already. To outrank your competitors for those keywords, you need to create content that’s better than what they’re using to beat them at the ranking game on Google. For example, SEO and content marketing are two things people search for simultaneously—to see how they work together. In fact, over 800 people search these terms every month:

Keyword- seo + content marketing example

To see which sites rank for this keyword, of course, you can always use a keyword research tool. But going to Google is faster; just search SEO + content marketing.

Google content marketing + seo results example

This way, you’ll find the different sites that have written about SEO + content marketing and what they’ve written so far.

7. Outsmart Competitors With Listicle Posts Using “..”

What if you could see the different list posts your competitors have published on a particular topic? Maybe you want to write a listicle post and want to ensure you’re not writing the same list number and topic a competitor has written before.

Let’s say you want to write X best dinner recipes, but you don’t want to publish the same titles or list number your competitors have written before. In other words, if they’ve written about 17 best recipes, you want to ensure 17 is also not your number.

The “..” operator can be handy here. It helps you find the listicle posts that have been published on specific topics. For instance, search“top 1..100 dinner recipes” , and you’ll find different list posts that other websites have created and ranked well for on this topic.

Top 1..100 dinner recipes example

You can see all the numbers your competitors have created on your topic. Now you can avoid creating the same, so you’ll stand out—both for Google and visitors.

8. Use * Operators to Remember Something You Saw

Sometimes you scroll through your social media timeline or results on Google and come across a post your competitor has written. But you’re busy, you can’t pause immediately to check it out or even find time to add it to your to-do list.

You liked the post idea so much, and now you want to tweak it so you can create something awesome for your organization. But for some reason, you can’t remember exactly what you saw. However, you can remember two words.

Here, you can use the wildcard operator represented by an asterisk (*). It tells Google to look for unknown words in your search query. Let’s say you’re trying to remember a post title Furniture Arrangement Ideas for Small Living Rooms, but only three words keep coming back to your mind—Furniture Arrangement Ideas.

Search Furniture Arrangement Ideas * and you may just find what you’re looking for:

Furniture Arrangement Ideas * example

This way, Google shows you all posts with your keyword.

9. The “Related:” Operator Helps You Find Other Sites Similar to Your Main Competitors

With the “related:” operator, you can use one of your competitors to find out who else is competing with you. Simply include related: before your competitor’s domain, and you’ll get a page full of other competitors in your field. You could do this with a social listening tool. However, this is a quicker way to search.

For instance, related:semrush.com:

related-semrush.com example

This way, Google shows you all the sites that are related to your business. And it is significantly faster than having to go through another platform.

10. Has a Competitor Said Anything About Your Brand?

If your competitor has said something about you in the body of a page on their site—whether good or bad—you want to know what they said. Maybe they said something and didn’t alert you about it. Or maybe your brand mentioning tool missed it for whatever reason.

In any case, when competitors say something about you, you need to know about it. Suppose SpyFu wants to see if Ahrefs has mentioned them in the body of any post before.

SpyFu can search site:ahrefs.com intext:”Spyfu”

site-ahrefs.com intext- Spyfu example

This way, Google shows SpyFu all the pages that mention SpyFu within their content.

11. Find Long-Tail Keywords With the AROUND(X) Operator

What if you could find all the long-tail keywords for a specific topic right on Google? You won’t have to log into any keyword tool. It’d be a powerful time-saver, right?

The AROUND(X) operator can help you find all the long-tail keywords that have been published on a particular topic. Take design AROUND(3) photoshop—with three being the maximum number of words between design and photoshop.

 design AROUND(3) photoshop example

This way, you can see all the long-tail keywords that your competitors have written around particular topics. However, it’s not always this accurate. That you’ve put three in between two keywords doesn’t mean every single result you get for long-tail keywords will turn up that specific number.

12. Use “Cache:” to Find Competitor Pages That Have Been Removed

Ever come across a page on your competitor’s website that enlightens you or teaches you something important for your business? Maybe they announced a huge feature that gave you insights into a technique that could drive a lot of customers to you. Now you want to refer to it, and for some reason, the page has been taken down. If it has so much value, you want to find the page, right?

This is where the “cache:” operator comes in handy. If you have the link of the page that was taken down, simply search cache:pagethatwastakendown.com and Google will bring it to you.

Example: cache:https://www.crazyegg.com/blog/facebook-ad-optimization-rules/

The Daily Egg Example

In addition, if your competitor has earned some links via the page, you can create a similar page and reach out to the websites that have linked to them. Let them know they can replace the competitor’s backlink with yours. Nobody wants to link to a dead page, so they’ll mostly be happy to link to you.

Conclusion

The tips I’ve shared here are in no way encouraging backstabbing your competitors or outright copying them. They’re to help you make smarter decisions while working in the same industry with your competitors.

Use these handy search operator commands to locate valuable information quickly. You can look through your competitor’s ideas and tweak them to work for your company in a new or different way. You always want to differentiate to stand out from the crowd. But keeping up with what works best is also good practice. With these search commands, you are sure to implement a tool or strategy that’s totally different for your business.

Do you use Google search operators in your marketing strategy? Tell me about how you do so in the comments.

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Monday, June 25, 2018

What’s the Key to Employee Social Advocacy? Employee Content Contributors

Imagine only watching movies done by a single director. Steven Spielberg might be incredible, but after a while, you’d probably get tired of seeing his work. It’s why we watch movies performed by different actors, telling different stories, and directed by different individuals. Too much of the same becomes dull, trite, and repetitive.

The same is true for your brand’s content.

Often, companies get into a rut where only one or two individuals at the company create all the content. And while this can be valuable if you have an exceptional writer on your team—a Spielberg, so to speak—in the end, it will feel staid.

But here’s the bigger problem: Employees will become less and less likely to share, like, and retweet content if it’s all coming from the same individuals. It’s too repetitive. Variety is the spice of life, so you need to capitalize on all the different voices in your company when creating content if you’re going to have an effective employee advocacy program.

To further this point, we want to share a few battle-tested tips on creating a more effective, sustainable employee advocacy program with content as the foundation. To do this, we’ll examine the marketing operations of some well-known brands in the B2B space, and take a closer look at what’s worked for them.

#1. Find Internal Subject Matter Experts

Sending out a mass company email asking for your employees to contribute to your blog will, likely, result in the sound of crickets chirping.

People get busy with their jobs and see writing a blog as an extra assignment that is only required if they have time. This leaves too much to chance.

Instead, consider starting an employee blogging program to coach your coworkers through the process or creating an incentivized system for when employees contribute. Whether the incentive is swag, gift cards, or a trophy of some sort, employees like (and deserve!) to be rewarded.

For example, the blog you’re reading right now, Marketo’s blog, has over 20 different topic categories and nearly 50 internal bloggers. While the content team is heavily involved in topic coaching, editing, and content creation, subject matter experts are tapped to create a variety of voices that all fit within the brand.  This takes the pressure off of the willing few and spreads it more evenly between groups of individuals who are all considered experts on a certain topic.

Lastly, the more topics your brand covers, the more relevant (and shareable) it becomes to other employees. Depending on the size of your organization, this can be a major advantage in getting employees to spread the word on their personal social channels.

#2. Make Content Creation Attractive

In a study by the Harvard Business Review, 72% of businesses admit that recognition for high performers had a significant impact on employee engagement. Take advantage of this when it comes to content creation.

First, show your employees how creating content and becoming an advocate can benefit them. Talk about promotions and increased recognition as a thought leader in their field.

Then, make sure you recognize every employee for his or her work. Clutch.co does this well.

On the Clutch.co Blog, the header image for each article includes a small picture, name, and expertise of the post author. This immediately personalizes the article while also ensuring that the writer is given credit for their work. Everyone likes to see his or her picture somewhere, and this is a great way to do it.

You can also offer additional incentives for content creators such as an “employee of the month” program for the contributor who created the most-read or most-viewed content. The more attractive you make content creation, the more willing your employees will be to participate.

#3. Establish Social Media Guidelines

Every content creator will, most likely, share their own content, but that’s not enough. You want your employees to share all of your content on a regular basis. Don’t leave this up to chance.

Instead, create a social media guide that dictates:

  • How often employees should share content.
  • The best way to communicate—language, responding to comments, tone, etc.
  • Where employees can post content and how.

The key is to create a social media policy that takes out the guesswork and answers any questions that your employees might have.

For example, OpenView Ventures has a very professional tone on their blog. They rely on statistics, research, and experience in all of the content they share. This means that the company would want to ensure that employees adopt the same formal tone when sharing on social. The last thing OpenView would want is an irreverent tone that risks the company’s reputation.

It’s for that reason that OpenView makes it so intuitive to share their content on social media. At the top of every blog, there are share buttons for Facebook, Twitter, Pinterest, LinkedIn, Email, and Google+. The tweets are auto-populated with content, and the other posts include the header image and descriptive text for the article.

This ensures that all employees are on the same page when sharing while also encouraging it because it’s so easy to do.

#4. Simplify the Contribution Process

Finally, it’s important to simplify the contribution process as much as possible. If you require employees to come up with their own content ideas, write the content, find images, and post online, it can be too much work, and make them less likely to contribute.

Instead, create a process that makes it as easy as possible to contribute. The first step is to consider adopting an employee advocacy platform—such as Oktopost—that allows your employees to effortlessly discover, filter, and share content all from one interface. This also helps you keep all of your work in one, easy-to-access location for open communication, ease of editorial review, and more.

Other ways to simplify the content process include:

  • For employees who are not talented writers, offer them the ability to share their thoughts in video or podcast. Or, interview those employees and bring on a ghostwriter to complete the article.
  • Have an editor ready to polish any finished articles before they go online to ensure that only the best content is published.
  • Place your marketing and graphic design team in charge of images, so that they remain professional and in keeping with the company image.
  • Send out company-wide emails after new content is created with example social media posts to encourage sharing.

The more you can do to make creating and sharing content a comfortable process, the more likely you’ll get company-wide participation.

Employee advocacy is vitally important to the success of your company, and the hardest part is often its execution and getting your workforce involved. By following the tips we’ve laid out above, you should have a much better opportunity to get everyone to contribute content.

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States Can Now Collect Sales Tax From eCommerce Businesses, Supreme Court Gives Go-Ahead

Online shoppers will soon be shelling out more money for their purchases now that the US Supreme Court ruled that states can demand e-businesses collect sales taxes.

The case, which will have a profound effect on the consumer economy, saw the country's Supreme Court justices voting 5 to 4 that states have the right to impose taxes on online sales even if the retailer does not have a warehouse or a physical store in their jurisdiction.

Brick-and-mortar shops have been blaming online stores and the apparent tax break they enjoy for slow sales. Meanwhile, eCommerce businesses have claimed that their success was because of the convenience they offer, not the sales tax (or lack thereof).

Doing Away with Years Worth of Laws

The surprising ruling ended years of legislative battles as it overturned a 1992 decision. It also answered the question of whether the law had fallen behind the digital economy. According to the Supreme Court ruling, the requirement that sales taxes are bound to retailers with a “physical presence” in a state was “unsound” and outdated.

South Dakota is a clear winner in this ruling. The state had petitioned the court to uphold recently passed legislation imposing a sales tax on online retailers. Marty Jackley, the state's attorney general, defended the law by claiming that South Dakota was “losing millions for education, healthcare and infrastructure” and that the unfair playing field was hurting its citizens.

The ongoing issue that eCommerce businesses had an unfair advantage over brick-and-mortar shops was pushed to the forefront again when President Donald Trump tweeted in April that online retail giant Amazon was paying “little or no taxes to state & local governments.” It should be pointed out, though, that Amazon has been collecting sales taxes from customers in 45 states since April 2017.

Impact of Supreme Court Ruling on eCommerce

The decision to levy sales tax on online retailers had traditional retailers celebrating while the stocks of ecommerce companies took a dive.

Wayfair, an online furnishings retailer, saw its shares drop 3.8 percent while Overstock.com and eBay fell 2.5 percent and 2 percent respectively.

Amazon's shares also took a hit, going down 1 percent. However, the retail giant's situation is more complicated. While the company enjoyed the tax exemption for several years, a policy change in 2012 has seen it collecting tax on its own sales in the District of Columbia and 45 other states. But its third-party sellers haven't been required to do so and thus will feel the impact of the court's decision.

President Trump has declared the Supreme Court ruling as a “big victory for fairness” in the US and a “great victory for consumers and retailers.” However, consumers would be paying more once this ruling is implemented.

There's no telling yet how the new ruling will affect the retail landscape as this will largely depend on how states choose to exercise their authority regarding online sales. Some experts have noted that the emphasis placed by the justices on South Dakota's law provides small online businesses with some protection as only sellers that engage in transactions of 200 or more or those that deliver goods worth more than $100,000 will be taxed.

However, the numbers could vary as $100,000 can be considered quite low from a company income tax perspective. But it's safe to say that states will try to implement these tax sales, whether via existing or new legislation.

[Featured image via Pexels.com]

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Why Automation is Vital to Any Marketing Strategy

By now, marketing automation is nothing short of mainstream in the digital era we find ourselves in, but we may only be at the beginning of the revolution. According to Grand View Research, the marketing automation industry could be valued at $7.63 billion(!) by 2025, which means there’s no better time than now to adopt an automation solution in your own practices. Before you do, though, let’s explain what marketing automation is exactly, and the benefits your company can reap from implementing it.

In this blog, I’ll clarify the definition of marketing automation and explain five of the benefits your organization will see from adopting an automation solution and strategy.

At the highest level, “marketing automation” is an umbrella term for any solution, platform, or tool that “allows companies to streamline, automate, and measure marketing tasks and workflows, so they can increase operational efficiency and grow revenue faster.” This includes anything from email automation to demand generation to revenue attribution. It is a relatively young market but, as seen above, it’s destined to become a staple of every marketing team’s strategy before we know it. If your team hasn’t yet adopted a marketing automation platform, here are five reasons why it’s an investment worth making today.

1. Time Savings

Everyone who grew up wanting to be a marketer did so because it was the sweet-spot between business and art. By leveraging tools that expedite the “busy work” from our days, employees remain engaged and focused on what they do best—create revolutionary content and strategies that propel organizations beyond what they once thought possible.

Perhaps the pinnacle of technological advancement lies at the heart of marketing automation solutions: what once took days, now takes hours, and what once took hours, now takes minutes. The technological explosion of the last two decades resulted in less time needed for menial, redundant tasks, leaving more time for marketers to do what they signed their offer letters for creative, strategic problem-solving. Few have benefitted more than today’s marketer. Simply put, their lives have been regained and dramatically improved through freed-up time.

2. More Effective Spend

If marketing automation saves time and “time is money,” simple logic suggests that your marketing budget will be less tied up in labor costs and free to be invested in the breakthrough decisions that will take your organization to the next level. Automation of marketing tasks liberates your mind and precious budget to better serve (or lead) your team and put your money where it’s most needed, whether that be a larger ad spend to distribute your message, premiums on elite talent, or hundreds of other available options. The bottom line: marketing automation solutions all but guarantee a positive ROI when effectively implemented.

3. Scalability

As your initial marketing efforts begin to find their groove, a great problem arises: your current marketing stack—whether that be an entry-level CRM or a Rolodex—will no longer cut it. If your organization is lucky enough to be growing at that kind of pace, you have two objectives:

  1. Dance a celebratory jig.
  2. Invest in an effective marketing automation solutions that can support both your short and long-term growth.

The first is practically cost-free (as long as you have tap shoes), and the second sets the stage for years of potential growth. The value of a MarTech stack that matches your business’ long-term vision simply can’t be overstated. Besides having the tools in place to reach a larger population today, there’s nothing more comforting for an ambitious organization than having all the pieces in place to reach an audience that is 5x, 10x or even 100x the size of your current contact base.

4. Strengthened Sales and Marketing Partnership

The epitome of “frienemies”: sales hounds marketing for more leads, while marketing chastises sales for squandering the leads they worked hard to obtain. Allow me to introduce the olive branch that has escaped modern businesses for decades: marketing automation makes quick work of strengthening the relationship between these two teams. The “Law of Large Numbers” suggests that the more prospects marketing can reach, the more pipeline they create, giving sales more opportunities to close. CMOs are happy with their team’s increased productivity and cost reductions, but CEOs and board members will revel in the influx of closed deals, all thanks to the power of the right marketing automation solution. It’s a win-win-win between, sales, marketing, and leadership. Kumbaya.

5. Concrete Measures of Success

The top marketing automation solutions will undoubtedly have some manner of reporting on each campaign’s performance, which is critical in today’s data-driven world. Beyond that though, the elite marketing automation solutions can even forecast future campaign performance based on historical data, using machine learning and AI. We all know the value of understanding which marketing initiatives work and which don’t, and nothing provides a clearer picture than a marketing automation solution with powerful revenue attribution capabilities.

These are just five of what may be hundreds of benefits to investing in a marketing automation stack. If your business is still just using email blasters or introductory CRM platforms, it’s time to ask yourself the following: Do you want regained hours, lower operational costs, larger reach, symbiotic sales and marketing teams, and irrefutable evidence that your work is valued? I know the answer, and I think you know your organization’s next step.

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